FAQ

You've got questions?  We've got answers.

 

How can I get a hold of you If I have a question?

It's easy!  You can contact us and we will try and get back to you as soon as we can.  

 Can I return something I ordered?

If you have received something and you'd like to return it or exchange it, please contact us as soon as possible and we will get it sorted out quickly and as easily as possible.  no worries!

 I've ordered something and it's defective/ starting to show wear.  Can I replace it?

If you have ordered something handmade, it comes with a six month replacement warrantee against defects and general wear-and-tear.  Any item that is handmade will be labeled as such, in the description on it's product page.  Shoot us a message and we'll have you send it back to either be repaired or replaced, free of charge. 

For any of our non-handmade goods, If you have received something damaged, shoot us an email anyway and we can work it out.  We want you to be happy!  

Our Castelli goods come with a separate warrantee through their company, and can be found here.

What are your shipping rates?

Our shipping rates vary by weight.  

Shipping within the USA:

Tiny Shipping (for individual stickers/patches) $1.00 arrives in 5-7 business days. Does not come with tracking.

Small Goods (multiple stickers, patches, buffs)  $2.99 arrives in 5-7 business days.  Usually comes with tracking.

Standard Shipping (shirts, jerseys, scarves) $6.99 arrives in 5-7 business days. Comes with tracking.

Large Goods (any big combined order) $20.00 arrives is 5-7 business days.  Comes with tracking.

Orders over $50 SHIP FREE within the USA.

 Shipping Internationally:

Shipping To CANADA:

Small Goods (stickers, patches, buffs)  $8.00 arrives in 5-7 business days.

Large Goods (basically everything else) $15.00 arrives in 5-7 business days.

Shipping To The Rest Of The World:

Small Goods (stickers, patches, buffs)  $8.00 arrives in 7-10 business days.

Large Goods (basically everything else) $20.00 arrives in 10-14 business days.

 

We Try to ship things every other business day. If you order something on a Thursday night or Friday morning, it will most likely ship the following Monday. We will not ship during any US Government holidays. If you need something extra-speedy, contact us!

 Where are your products made?

Most of our product are made in the USA.  You can see in the description of each item if it was sourced locally.  All our handmade gear is printed, manufactured, and assembled right here in New England.  We strive to promote local business and stock items that reflect that.  If you are a creator of USA made goods and would like to see your product in our shop, please contact us!  We'd love to see your work.